Angie’s List Super Service Award Winners!

Hauser Heating & Air Conditioning Earns Esteemed 2016 Angie’s List Super Service Award
Award reflects company’s consistently high level of customer service.

Hauser Heating & Air Conditioning has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service.

“We are honored and to receive this award for the sixth year and believe that honesty and trustworthiness is the right way to serve the customer,” said Josh Hauser.

“Only about 5 percent of the companies Hauser Heating & Air Conditioning competes with in Greater Cincinnati are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the Super Service Award logo next to company names in search results on AngiesList.com.

AngiesList.com helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.

Staying warm…

Just a note for this coming week of frigid temps, furnaces are designed to be efficient for the majority of the year. We size furnaces to heat your home to 72-75° on 0° day. That way it’s not oversized for majority of the winter.

So, when it’s -15°, your furnace or heat pump is gonna be RUNNING!

And may not keep up. It probably isn’t broken. But it should keep it pretty warm still. Continue reading

Happy Boxing Day!

I’m married to a British woman so we “celebrate” Boxing Day. I’ve yet to google its origins but my friends and family in England usually sit around in their sweats and eat leftovers and play games. I figure this is a tradition worth keeping!

The term “Boxing Day”, for some reason, always reminded me of when my dad would bring home a furnace box or two and we’d make forts and castles out of them.

So it’s not quite the same but it brings to mind when my daughter was younger and got more fun out of the boxes than the gift within.

Ahh Christmas. Family, fun, food and warm wishes. Continue reading

Tuesday tip!

Right before I go to the dentist is when my teeth are brushed and flossed like in a pro!

Yes before. I feel like I have some sort of accountability to my dental hygienist and I’ll let him down if I show up with an average clean mouth.

Weird.

We get that too on Heating tuneup and cleanings. People wait till the day before we arrive to change the air filter. It’s kind of funny because we pull the filter and it’s brilliant clean. And as we pass the garbage can the old filthy filter is poking its nasty head up saying “I’m still heeeere”. Continue reading

Hows your air?

CarrierAd31Years ago, we were always certain to use the word “Heating” along with “Air Conditioning” to make sure no one ever would assume that we didn’t do heating systems also.

Then we got a clever marketing idea.

Hauser Air wants to know; Hows Your Air?!

Now “air” means so much more than heating and air conditioning. We have learned about the indoor air quality in our homes and why we get sick. The EPA has an entire page dedicated with amazing facts and figures about air quality. For instance; Indoor air pollution can be up to 10 times worse than outdoor air pollution! That’s kind of scary if you suffer from asthma or allergies. Continue reading

You can’t get no…?

Out shopping for a tv yesterday I was surprised how similar in awesomeness televisions are today (are they still called that?). They all have really cool apps with wifi and amazing graphics. It seems we must be getting close to a pinnacle. So while talking to a store employee he basically said that they are all one as bad as another and just pick one.

But internally I was struggling with which one will I be 100% satisfied with?

Sounds elusive doesn’t it? We offer a 100% satisfaction money back guarantee, and yet I think people just pass by that point when they see it on our brochures and proposals. 100% satisfaction guarantee may be the single most important we make though. It’s not a gimmick or marketing ploy. We mean it and back it up in writing with a legal document. We are so confident that you will be comfortable – not only with your Carrier heating and cooling products, but with Hauser Air, your Carrier Factory Authorized Dealer – that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, we will correct the problem or remove the equipment and refund your purchase price. Continue reading

Repairing Versus Replacing Your Old Air Conditioning Unit

When your air conditioning breaks down, the first thought that probably runs through your mind is: Will I be able to get it fixed, or will I have to purchase a new system?

It is usually less expensive to repair the unit than replace it. However, there are a few factors to consider before deciding whether to repair or replace. For example: the age of your air conditioning system. Remember that your air conditioning unit has an estimated service life of 10 to 15 years. Fixing an air conditioning unit that should otherwise be replaced, may just be a temporary solution and can cost you more money in the end.

Here are several factors to consider before making a decision: Continue reading

It’s an old stereotype: women always complain about being cold and men about feeling hot.

I hear this the most when I meet with families to talk about their in home comfort choices. It’s the same in my home. Every night, I’m in shorts and a tshirt and my wife is dying of hypothermia. Thermostat is set at 71º btw.

So, what can we do?!

Well, more often than not, I grab my iPhone, tap the thermostat app and turn it up a couple degrees (while she’s looking). A few minutes later (wife not looking) back down to money saving degree. No getting up to the thermostat any more. I’m on my comfy couch or in bed already, it’s 2013! I have an app for that!

We do still have a thermostat on the wall (Honeywell Prestige) but I wonder why? I think in the near future we will just install a few (wireless) temperature sensors around the house and use apps to control the heating and air conditioning. An app on the phone, ipad, tv and oh yeah… computer. Continue reading

2013 Carrier Presidents Award

Tonight Hauser Air is excited to accept the prestigious Carrier President’s Award for the third time!

The President’s Award is Carrier’s highest honor for its dealers. This annual award is designed to reward individuals who excel in customer relations. This award is presented to only the Top 2% of Carrier Dealers each year, and allows us to serve as mentors for other dealers in the US.

This distinction is rare and you will find Hauser’s status as a Past President’s Award winner on the Carrier website Dealer Locator, forever.

Learn more >>