Angie’s List Super Service Award 2014 Winner!

Hauser Heating & Air Conditioning Earns Esteemed 2013 Angie’s List Super Service Award
Award reflects company’s consistently high level of customer service

Hauser Heating & Air Conditioning has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the consumer review service in 2013.

“We are honored and to receive this award for the fifth year and believe that honesty and trustworthiness is the right way to serve the customer.”

“Only about 5 percent of the companies Hauser Heating & Air Conditioning competes with in Greater Cincinnati are able to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a mark of consistently great customer service.”

Angie’s List Super Service Award 2013 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, have a fully complete profile, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality. Members can find the 2013 Super Service Award logo next to company names in search results on AngiesList.com.

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Angie’s List helps consumers have happy transactions with local service professionals in more than 720 categories of service, ranging from home improvement to healthcare. More than 2 million paid households use Angie’s List to gain access to local ratings, exclusive discounts, the Angie’s List Magazine and the Angie’s List complaint resolution service.
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Staying warm

Just a note for this coming week of frigid temps, furnaces are designed to be efficient for the majority of the year. We size furnaces to heat your home to 72-75° on 0° day. That way it’s not oversized for majority of the winter.
So, when it’s -15°, your furnace or heat pump is gonna be RUNNING!
And may not keep up. It probably isn’t broken. But it should keep it pretty warm still.

You may not want to set it back between now and then. And if you have a closed wood fireplace stove, give your furnace some help.

You may also want to over heat the house before the drop.

Be warm, be safe.

Happy Boxing Day!

I’m married to a British girl so we “celebrate” Boxing Day. I’ve yet to google its origins but my friends and family in England usually sit around in their sweats and eat leftovers and play games. I figure this is a tradition worth keeping!

The term “Boxing Day”, for some reason, always reminded me of when my dad would bring home a furnace box or two and we’d make forts and castles out of them.
So it’s not quite the same but it brings to mind when my daughter was younger and got more fun out of the boxes than the gift within.

Ahh Christmas. Family, fun, food and warm wishes.
I say warm of course because we service and sell furnaces. Don’t pardon the pun.

Seriously Merry Christmas, happy Boxing Day and enjoy your warmth.

Pioneering

I am all for pioneering and blazing new trails. I love new technology like the Coin, the Nest or kickstarter.com projects. But an interesting phenomenon is the SEO/SEM sales quagmire.
We get a few calls a day from these sales people promising better google results and they always start their conversations with some sort of reference to our existing relationship. But I don’t actually know them.
So I now give them the wagoneer story (which I stole from someone else).

In the 1850s the most profitable job in America was the wagoneer. Transporting people from the east to the wild west in search of goooollld.
Problem is, the gold was all already found and the only people making money were the wagoneers.
SEO salesperson, you my friend are a wagoneer.

So, whats the point today? It’s ok to be a sales person. But be real, be honest, be truthful and sell something that really benefits people.

Relationships, build relationships. Serve people.

Im done with my rant now.

Tuesday tip!

Right before I go to the dentist is when my teeth are brushed and flossed like in a pro!
Yes before. I feel like I have some sort of accountability to my dental hygienist and I’ll let him down if I show up with an average clean mouth.
Weird.

We get that too on Heating tuneup and cleanings. People wait till the day before we arrive to change the air filter. It’s kind of funny because we pull the filter and it’s brilliant clean. And as we pass the garbage can the old filthy filter is poking its nasty head up saying “I’m still heeeere”.

Tip: most phones have the ability to put your filter reminder on your calendar.

Go ahead , consider this a reminder, change your filter.

Tuesday tips!

I had a brilliant idea to remind me to blog weekly… Tips!
So first tip,
Turn the thermostat down in the winter to save some money!
Studies show that 1° can save you 1%
So a few degrees equal some $$

Do you program your thermostat? We can help with that.
Don’t have a programmable thermostat? Well we have some amazing technology to help with that too!

Let us know how we can be of service!

Hows your air?

CarrierAd31Years ago, we were always certain to use the word “Heating” along with “Air Conditioning” to make sure no one ever would assume that we didn’t do heating systems also.
Then we got a clever marketing idea.
Hauser Air wants to know; Hows Your Air?!

Now “air” means so much more than heating and air conditioning. We have learned about the indoor air quality in our homes and why we get sick. The EPA has an entire page dedicated with amazing facts and figures about air quality. For instance; Indoor air pollution can be up to 10 times worse than outdoor air pollution! That’s kind of scary if you suffer from asthma or allergies.

A doctor once explained allergies to me this way. He said that it’s like “filling up a bucket”. When you are around pollution and allergens the bucket fills up, eventually spilling over (sneezing, irritated eyes, runny nose, ear infections). However, If you can get to a safe, air purified place, it can help to clean out the bucket and postpone possible inevitable spillage.

Another air treatment that people think a lot about this time of year is humidity. When the heat in the house kicks on it drys out the house. The typical heated home without a humidifier can be as dry as the Sahara Desert! This is terrible news for Asthma sufferers, wood furniture and fuzzy cats.

So, hows your air?
It’s ok, we can help. We offer many air treatment solutions for all budgets!
The Carrier Infinity Air Purifier is what I have in my home and in our office. The reduction of dust is alone enough to make my wife happy. But what has really been exciting is the better health all winter long!

Call us today to talk your home’s indoor air quality.

You can’t get no…?

Out shopping for a tv yesterday I was surprised how similar in awesomeness televisions are today (are they still called that?). They all have really cool apps with wifi and amazing graphics. It seems we must be getting close to a pinnacle. So while talking to a store employee he basically said that they are all one as bad as another and just pick one.
But internally I was struggling with which one will I be 100% satisfied with?

Sounds elusive doesn’t it? We offer a 100% satisfaction money back guarantee, and yet I think people just pass by that point when they see it on our brochures and proposals. 100% satisfaction guarantee may be the single most important we make though. It’s not a gimmick or marketing ploy. We mean it and back it up in writing with a legal document. We are so confident that you will be comfortable – not only with your Carrier heating and cooling products, but with Hauser Air, your Carrier Factory Authorized Dealer – that we back it up in writing with a 100% satisfaction guarantee: If, for any reason, you are dissatisfied with your Carrier equipment within one year of the installation date, we will correct the problem or remove the equipment and refund your purchase price.

That’s a huge promise. It removes the risk and calms the nerves in a big purchase like that. Ask us more about the 100% satisfaction guarantee, we don’t shy away from it we embrace it as a service to our customers. 100-satisfaction-guaranteed-sign

Repairing Versus Replacing Your Old Air Conditioning Unit

When your air conditioning breaks down, the first thought that probably runs through your mind is: Will I be able to get it fixed, or will I have to purchase a new system?

It is usually less expensive to repair the unit than replace it. However, there are a few factors to consider before deciding whether to repair or replace. For example: the age of your air conditioning system. Remember that your air conditioning unit has an estimated service life of 10 to 15 years. Fixing an air conditioning unit that should otherwise be replaced, may just be a temporary solution and can cost you more money in the end.

Here are several factors to consider before making a decision:
1. The cost to repair versus the cost of purchase and installation.
2. The extent of the energy inefficiency of the old unit.
3. Some units’ repair parts may have been discontinued or are soon to be unavailable in the market.
4. The time that it will take to recover the cost difference between repairing and replacing, considering that older units use up to 50% more fuel/electricity than new high efficiency units.
5. Is another breakdown expected in the near future or is the repair going to keep the unit running for a long period of time?
6. Consider the benefits expected from the new unit; such as tax credits and/or rebates.

If you want to schedule a routine maintenance, repair or replace your air conditioning equipment; Hauser Air will provide a load calculation for your home or business to ensure that you have the proper sized unit.